Retraction of my "endorsement"

[dn010]

Rock Auto is only selling the part, they're not the ones producing the parts so the blame should be on the company doing the producing/remanufacturing for the part going bad.

My tactic is to search Rock Auto first for a part, take the part number(s) they give me and do a google search of that number to see where it can be had for less.

[gkhashem]

Rock Auto is only selling the part, they're not the ones producing the parts so the blame should be on the company doing the producing/remanufacturing for the part going bad.

My tactic is to search Rock Auto first for a part, take the part number(s) they give me and do a google search of that number to see where it can be had for less.

Do not know about you but usually it is not for less going elsewhere even with the shipping. I take the 5% discount from Rock Auto and go from there. Also I look for sales and have picked up many AC Delco oil, air, and fuel filters cheap on sale. But I usually buy more than one to make the shipping reasonable.

I have bought about 5 or so A/C compressors and my A/C guy says buy the new one if possible. He hates any remanufactured ones. I know this is not always possible on an older car but on my 37-22 year old cars I can usually still get a new A/C Delco one. Rock Auto is almost always the lowest price for a new one in my experience. So I go new and I have never got a bad one yet that was new.

But I agree it stinks not being able to talk to someone. Its been like this for about 5 years or so.

[EAM 17806]

Thanks Brian
I think If and when I need another A-6 I'll use one that I personally rebuilt. It does seem that Rock auto has gotten quite impersonal without even a phone number for customer service
Greg Surfas

GREG!  i NEVER use Rock Auto to buy parts because of their impersonal agenda and lack of customer service when and if we would have a problem.  There are many other good part dealers in our beautiful country,  EAM

[TonyZappone #2624]

I truly believe that it is a disservice to any organization not to report a situation which seems to be not in accord with good business practices.  There are so many great vendors for our cars.  However, when one sticks out as being consistently providing dissatisfaction, it is ones' duty to share that information

[wheikkila]

Sometimes I don't think any of the parts suppliers care. I have built close to a 100 motorcycles over 25 years. I purchased the same electronic ignition for all of them. They came out with a distributorless system for a vw. It was very expensive. But when it worked. It made a big difference. The problem was the brain would die with no warning. The sent me 5 in six months and admitted they were having problems with them. I asked if I could return it for some refund. I was told no. I then asked what were they going to do after the warranty ran out. They said I would have to purchase a new system. After the warranty ran out I removed the system after it quick working and have not purchased one of there ignition systems since. I don't get it. Up to then I was a big supporter.       

[Gscutt]

I have been buying from RockAuto for about 10 years now and have never once had an issue. I own old cars from both Ford and Cadillac and buy a lot of parts for them (also for my modern cars) and I have found the quality and service to be very good. I totally understand that things happen and I have had issues buying parts over the years from various places, but so far RockAuto has been a good place to work with. But I will keep all these posts in mind. 

[35-709]

I too have had good service from Rock Auto.  The only time I had to send something back was because I had ordered the wrong part (spark plugs).  Returning them and getting the correct plugs from RA was as easy as it could have been considering having to send something back is always kind of a pain in the butt.

[Big Fins]

Never an issue from them for anything from my '59 Cadillac to my wife's 2018 Explorer. My only issue from them is the cost of shipping and the way the parts are just tossed in an oversized box with no real protection. At least Amazon packs the stuff properly. They are great for parts too!

[EAM 17806]

I'm thinking its been several years since rock has had people you could actually talk to.   

Maybe for cars that are less than 10 years old AC delco could mean something other than a blue box but its been my experience over the last several years that you are just paying more for the box and in most cases getting the identical crappy part as every other brand.   Its even been a while since I have even seen them to print any sort of branding or even any kind of part number on the parts themselves, its literally just the box.

You are aware that most AC Delco parts are made in CHINA, aren't you!  EAM

["Cadillac Kid" Greg Surfas 15364]

just got this

[mario]

Hi greg:
The box was made in u.s.a., not what was inside...lololol
Ciao,
Mario Caimotto